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Terms of Service

Last updated: June 14, 2026

1. Acceptance of Terms

By creating an account and using Vouch ("Service"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service. Your continued use constitutes acceptance of any updates to these terms.

2. What Vouch Does

Vouch is an AI-mediated reconnection service. It helps you ("Seeker") reach someone you have lost touch with ("Receiver"). Vouch drafts the outreach and sends it as itself — a neutral third party — never impersonating you, and it identifies itself as an AI-mediated service. Vouch facilitates communication; it does not guarantee any outcome, response, or reconciliation.

3. Consent to Outreach

By submitting a completed intake and proceeding to the outreach phase, you explicitly authorize Vouch to contact the Receiver on your behalf using the information you have provided. This constitutes your informed consent.

  • You confirm that you have a genuine, pre-existing personal or professional relationship with the Receiver.
  • You confirm that you are not using Vouch to circumvent any communication boundaries the Receiver has established, including but not limited to blocked contacts, restraining orders, or explicit no-contact requests.
  • You understand that the Receiver may choose not to respond, and you accept that outcome.

4. Legal Responsibility

You are solely responsible for ensuring that your use of Vouch complies with all applicable laws, including but not limited to:

  • Restraining orders and protective orders: You must not use Vouch to contact anyone you are legally prohibited from contacting.
  • Harassment and stalking laws: You must not use Vouch to harass, intimidate, or stalk any individual.
  • Anti-spam regulations: You acknowledge that outreach messages are sent on your behalf and with your authorization.

Vouch (the company, its officers, employees, and affiliates) is not responsible for any legal consequences arising from your decision to contact the Receiver. By using the Service, you agree to indemnify and hold Vouch harmless from any claims, damages, or liabilities resulting from your outreach.

5. Receiver Rights

The Receiver has the following rights at all times:

  • The right to ignore any outreach from Vouch without consequence.
  • The right to ask Vouch to cease all further communication on their behalf, which we honor.
  • The right to engage only after confirming control of their own email address via a one-time code — Vouch never asks identity-verification questions.
  • The right to request access to, or deletion of, their data (emailed to privacy@pleasevouch.com, handled manually).

6. Follow-Up Limits

If the Receiver does not respond to the initial outreach, Vouch may send up to three (3) follow-up messages at increasing intervals. Each follow-up may include additional context to encourage engagement. The Seeker can configure the number and timing of follow-ups, but cannot exceed the platform maximum of three.

If the Receiver explicitly requests no further contact at any point, all follow-ups are immediately cancelled regardless of configuration.

7. Data & Privacy

Information collected during intake is stored securely and used solely for the purpose of facilitating your reconnection. We do not sell your data or share it with third parties beyond what is necessary to deliver the Service. See our Privacy Policy for full details.

8. Prohibited Uses

You may not use Vouch to:

  • Contact someone you are legally prohibited from contacting.
  • Harass, threaten, or intimidate any individual.
  • Provide false information about yourself or your relationship.
  • Impersonate another person.
  • Use the Service for any commercial solicitation or marketing purpose.

9. Limitation of Liability

Vouch is provided "as is" without warranties of any kind. We do not guarantee that the Receiver will respond, that reconciliation will occur, or that any particular outcome will result from using the Service. To the maximum extent permitted by law, Vouch shall not be liable for any indirect, incidental, special, or consequential damages.

10. Termination

We reserve the right to suspend or terminate your account if we determine that you are violating these terms, using the Service in bad faith, or attempting to circumvent safety measures.

11. Changes to Terms

We may update these terms from time to time. Material changes will be communicated via email or a prominent notice on the Service. Your continued use after changes constitutes acceptance.

12. Contact

Questions about these terms? Contact us at legal@pleasevouch.com.